What is an automated phone call?
Automated phone calls are calls triggered by a software to multiple contacts at the same time. It is essentially a pre-recorded voice message that communicates the information automatically.
On-Time offers automated phone calling solutions that are unlike traditional automated calls because you can compliment the calls with other channels eg. SMS messages and e-mails and provide a wholesome multi-channel experience. The calls can be customised into communication flows which triggers a response or action based on your contact's inputs. The channel, the timing, and the content can be optimized by algorithms.
Benefits of Automated Phone Calls
Improve Efficiency
Schedule interactive phone calls for your communication needs fast and cost-efficiently anytime
Accelerate Responses
Our customers have seen avg. response rate of 60% from automated calls which is higher than any other channel
Amplify Reach
With a potential of 18 000 calls/hour you can reach contacts simultaneously within seconds in a few clicks.
Boost Productivity
Automation empowers your teams and reduces the need for redundant labour - It supports in doing more with less
Outbound and inbound - what does it mean?
Outbound Calls
Automated outbound calls can be used to make calls with predefined communication flows for multiple contacts with the same number - to share, update, alert or re-engage for a variety of business needs
Inbound Calls
Automated inbound calls are incoming calls which helps to trigger an action based on the inputs selected by the caller - The interactive voice response system helps the callers navigate and fulfil their request
How Outbound Automated Phone Calls Work
Note: You can personalise entire or part of the automated call with a robot voice using templates and dynamic variables, but we recommend using a friendly human voice recording, for the best results.
Call Recording
Use human voice recordings to add personalised and friendly touch to your calling campaigns
Campaign Planning
Build highly configurable conversation flows, complimented with SMS then schedule and optimise
Call Back
If call is missed, recipient can call back to the number and same message is played again
CRM integration
Deploy automated calls simultaneously for multiple contacts from your CRM or directly from the platform
Real-time Reporting
Get detailed real-time analytics of the communication campaigns from your dashboard
Optimised Decision Making
Utilise huge data base of calling analytics to optimise campaigns for higher response rates
Popular Uses of Automated Phone Calls
Here are some most common use cases for automated outbound phone calls.
Payment Reminders
Polls & Surveys
Customer Notifications
Win/Loss Analysis
Trigger Actions
HR screening interviews
If you want to have a further discussion and dive deeper in some specific use case please let us know and let's organize a meeting.
