Use Case
Recall Agent
The Recall Agent facilitates customer outreach for various purposes, such as scheduled maintenance, health check-ups, or other appointment-related needs. This agent ensures that customers receive timely reminders and can easily book their appointments.
What is the Recall Agent best used in?
Scheduled Maintenance and Appointments:
Auto repair shops and service centers can invite customers for scheduled maintenance and inspections.
Machinery and equipment manufacturers can remind customers about service visits to maintain warranty conditions.
Healthcare Recalls:
Dental Clinics – Appointment reminders for annual check-ups and follow-up treatments.
Healthcare Services – Reminders for routine check-ups or screenings.
Physiotherapy Services – Reminders and easy appointment booking for ongoing treatment plans.
What is the benefit in
using our Recall Agent ?
Higher customer engagement
Automated reminders ensure customers don’t miss their appointments or maintenance schedules.
Optimized resource utilization
Reduces last-minute cancellations and improves appointment scheduling predictability.
Seamless, automated booking process
A multichannel approach (SMS, email, AI calls) simplifies appointment booking for customers.
Hear from our customers and
partners, our biggest supporters
Industry
Finance & Banking
Turnover
£726.3 mil.
Headcount
+300
On-Time exceeded our expectations completely. The positive customer experience was of course a significant aspect, but what blew us away was the calculative return on investment ratio of over 21. On-time has become a trusted payment reminder solutions partner for us
Joel Lepistö
Head of Operations, IPF Digital
Sami Niininen
Head Of Business Development
PostNord Strålfors boosts customer communications with On-Time
Jutta Joffell
Ex. Head of Omni-channel
Ontime supports Tuuttis – the Fastest Employee at LähiTapiola
Joel Lepistö
Head of Operations, IPF Digital
Outstanding ROI achieved by automating payment reminders
Interested to know more?
We will personally introduce you to the opportunities of our platform Optimized.APP that is the best tool for optimizing the timing, the channel, and the content of your multichannel customer communication.
