Customer Communications

Stay on the forefront of customer service with a simple, user-friendly solution that boosts communication by leveraging the best of mobile-friendly channels.

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What are your Customer Communication Needs?

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Customer Care Automation
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Information Updates
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General Communication
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Healthcare Communication
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Contract Renewals
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Switch to eInvoicing Update
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Healthcare Communications

Automate repetitive healthcare communication tasks or conduct health based research with automated phone surveys.

Contract Renewals

Automate timely and thoughtful check-in with your customers to remind them about ending contracts to boost your churn prevention potential.

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Switch to Paperless Billing

Are you considering to go paperless?

Build a high-performing multichannel campaign to convert your customers to eco-friendly e-invoicing

Customer Benefits

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Stay Competitive

Prepare for the future of customer service and Digital Contact Centres by automating mutli-channel mobile communications to ensure success in a transforming industry

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Increase Productivity

Our cost-efficient solution requires no changes or investment in IT infrastructure  and saves time for your support staff to invest greater efforts into driving growth

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Make Informed Decisions

With AI powered solutions you are better equipped to design your communication campaigns, understand customers better and get accurate data to capitalize on

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60% Avg. Response Rate

Ensure positive ROI with automated calls as it avoids possible human conflicts and negative experiences promoting fast and seamless mobile communications

Automate Support to Improve Brand Experience

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Resource Center

Case Stories

Sitra: On-Time surveys wellbeing of Riihimäki citizens

Sitra: On-Time surveys wellbeing of Riihimäki citizens

Sitra with support of On-time conducted surveys in Riihimäki to monitor and map the well-being and thoughts of city's residents using a ca...

IPF Digital: Outstanding ROI achieved with automated payment reminders

IPF Digital: Outstanding ROI achieved with automated payment reminders

IPF Digital achieved outstanding ROI with Ontime's multi-channel mobile friendly automated payment reminders calls.

Nooa Säästöpankii: Solves Crisis Communication using automated calling robots

Nooa Säästöpankii: Solves Crisis Communication using automated calling robots

Nooa Säästöpankki reacted to the COVID-19 situation with a successful calling campaign, using On-Time Mobile Communication Platform.

Resource Center

Articles

4 Do's and Don'ts of using Automated Voice Technology for businesses

4 Do's and Don'ts of using Automated Voice Technology for businesses

Let's go through the 4 popular use-cases of automated voice technology and analyse its acceptable applications with some do's and don'ts.

Megatrends disrupting debt collection industry

Megatrends disrupting debt collection industry

Debt collection is facing an inevitable transformation of the entire industry but what is changing? Find out more.

6 Tips for launching a successful automated phone survey

6 Tips for launching a successful automated phone survey

Are you still conducting manual research calls and e-surveys? Check out the 6 steps for launching an automated phone survey and switch to m...

 

Explore the potential of automated multichannel mobile communications

Streamline customer service and communications with cloud-based digital solutions like interactive calls and sms. Connect with our experts to know more.

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