PostNord Strålfors Boosts Customer Communications with On-Time

Companies are increasingly investing in electronic and environmentally friendly communications solutions. As a leading Nordic provider of communications solutions, PostNord Strålfors plays a significant role in developing and producing seamless electronic solutions for business-to-consumer transactions.

''Automated calls open new possibilities for us, such as activating consumers to choose electronic billing channels. On-Time's solution complements PostNord Strålfors 'service package, further expanding companies' opportunities to communicate with their customers'' says Sami Niininen, Head of Business Development from PostNord Strålfors Oy and continues:

"With On-Time's automated calls, PostNord Strålfors can offer its customers a simple, convenient, and well-liked solution to reach their customers. At the heart of our strategy is to be a digitization partner for our customers, and the On-Time service supports our range perfectly."

Finns rarely receive automatic calls. The topic is quite foreign to most people, but calling robotics still has a lot to offer.

''We want to act as an advocate of the useful and permitted uses of call robotics by showing that when used properly, our service brings significant benefits to both the users and their customers, concludes Teemu Valkonen, CEO of On-Time.

"The feedback has shown that automatic calls are a very effective and well-liked way to approach consumers when they facilitate consumers' daily lives and when used properly and responsibly", Valkonen states.

Both companies have realized the added value of this co-operation, as it allows, for example, the complete elimination of manual steps in mass communication. 

"The cooperation between PostNord Strålfors, a leading Nordic communications solutions provider, and a company developing new communications technology, such as On-Time, jointly offers our customers a very interesting opportunity to operate with a multi-channel approach", Valkonen mentions.

"We expect a lot from this cooperation, and we have already identified several other uses in which we can offer valuable solutions to our customers together", Niininen concludes.

PostNord Strålfors simplifies the communication of invoices and vital business information between companies and their customers and partners. Their omnichannel solution enables companies and organizations to engage with customers, citizens and members through their preferred channel, while the integration solutions automate business processes.

PostNord Strålfors is the market leader in customer communication management and a critical part of the Nordic communication infrastructure, handling over 1 billion transactions annually, generating SEK 2.2 billion in turnover (2024). PostNord Strålfors operates in Denmark, Sweden, Norway, and Finland and is part of the PostNord Group, the leading provider of communication and logistics services in the Nordic region.

www.stralfors.fi 

On-Time is a technology company specialising in the automation of business processes related to multichannel reaching, activating, and engaging people. With our cloud-based and agile communications platform powered by optimization algorithms, we are able to provide the most modern means of communicating with your customers in the right channel, at the right time, and with the right content.

www.ontime.fi