Back to Blog
Customer Comms

PostNord Strålfors: Boosts Customer Communications with Ontime

Read to know how Ontime successfully partnered with PostNord Stralfors to boost their communications with modern electronic solutions


May 03, 2022

Companies are increasingly investing in electronic and environmentally friendly communications solutions. As a leading Nordic provider of communications solutions, PostNord Strålfors plays a significant role in developing and producing seamless electronic solutions for business-to-consumer transactions.

''Automated calls open new possibilities for us, such as activating consumers to choose electronic billing channels. On-Time's solution complements PostNord Strålfors 'service package, further expanding companies' opportunities to communicate with their customers'' says Sami Niininen from PostNord Strålfors Oy and continues:

With On-Time's automated calls, PostNord Strålfors can offer its customers a simple, convenient, and well-liked solution to reach their customers. At the heart of our strategy is to be a digitization partner for our customers, and the On-Time service supports our range perfectly.

Finns rarely receive automatic calls. The topic is quite foreign to most people, but calling robotics still has a lot to offer.

''We want to act as an advocate of the useful and permitted uses of call robotics by showing that when used properly, our service brings significant benefits to both the users and their customers, concludes Teemu Valkonen, CEO of On-Time Research Solutions Oy.

The feedback has shown that automatic calls are a very effective and well-liked way to approach consumers when they facilitate consumers' daily lives and when used properly and responsibly, Valkonen states.

Both companies have realized the added value of this co-operation, as it allows, for example, the complete elimination of manual steps in mass communication. 

The cooperation between PostNord Strålfors, a leading Nordic communications solutions provider, and a company developing new communications technology, such as On-Time, jointly offers our customers a very interesting opportunity to operate with a multi-channel approach, Valkonen mentions.

We expect a lot from this cooperation, and we have already identified several other uses in which we can offer valuable solutions to our customers together, Niininen concludes.

PostNord Strålfors develops and provides communications solutions that offer companies with many customers and suppliers completely new opportunities to build stronger and more personal customer relationships. With our digital platform, we provide seamless communication regardless of the channel used by the recipient. PostNord Strålfors is part of the PostNord Group, a leading provider of communications and logistics services in Nordic countries. PostNord Strålfors operates in Sweden, Norway, Denmark, and Finland. The company has about 700 employees and in 2021 its sales were worth about SEK 2 billion. 

On-Time is a technology company specialising in the automation of business processes related to multichannel reaching, activating, and engaging people. With our cloud-based and agile communications platform, we are able to provide the most modern means of communicating with your customers in the right channel, at the right time, and with the right content.


Interested to know more?

Book a free 15-minute remote presentation

Connect with our experts to know more about the benefits of automated mobile communication solutions which can help to boost your customer relations and experience.


Resource Center

Case Stories

Paper Invoices to Electronic: 35% of Targeted Customers Wanted to Switch to E-Invoicing

Paper Invoices to Electronic: 35% of Targeted Customers Wanted to Switch to E-Invoicing

Learn how On-Time's campaign helped Porvoo Energy shift 35% of customers to e-invoicing, enhancing customer experience and eco-friendliness...

Sitra: On-Time surveys wellbeing of Riihimäki citizens

Sitra: On-Time surveys wellbeing of Riihimäki citizens

Sitra with support of On-time conducted surveys in Riihimäki to monitor and map the well-being and thoughts of city's residents using a ca...

IPF Digital: Outstanding ROI achieved with automated payment reminders

IPF Digital: Outstanding ROI achieved with automated payment reminders

IPF Digital achieved outstanding ROI with Ontime's multi-channel mobile friendly automated payment reminders calls.