Automated Phone Calls
Reach your contacts when it matters the most!
Trigger phone calls with On-time's automated mobile communications software and eliminate the need for repetitive manual calls or unresponsive online engagement channels.
What is an automated phone call?
Automated phone calls are calls triggered by a software to multiple contacts at the same time. It is essentially a pre-recorded voice message that communicates the information automatically.
On-time offers automated phone calling solutions that are unlike traditional automated calls because you can compliment the calls with SMS messages and provide a wholesome multi-channel experience. The calls can be customised into communication flows which triggers a response or action based on your contact's inputs.
Benefits of Automated Phone Calls
Schedule interactive phone calls for your communication needs fast and cost-efficiently anytime
Our customers have seen avg. response rate of 60% from automated calls which is higher than any other channel
With a potential of 18 000 calls/hour you can reach contacts simultaneously within seconds in a few clicks.
Automation empowers your teams and reduces the need for redundant labour - It supports in doing more with less
On-time Automated Phone Call Solutions
Automated outbound calls can be used to make calls with predefined communication flows for multiple contacts with the same number - to share, update, alert or re-engage for a variety of business needs
Automated inbound calls are incoming calls which helps to trigger an action based on the inputs selected by the caller - The interactive voice response system helps the callers navigate and fulfil their request
How Outbound Automated Phone Calls Work
Note: You can personalise entire or part of the automated call with a robot voice using templates and dynamic variables, but we recommend using a friendly human voice recording, for the best results.
Call Recording: Use human voice recordings to add personalised and friendly touch to your calling campaigns
Campaign Planning: Build highly configurable conversation flows, complimented with SMS then schedule and optimise
Call Back: If call is missed, recipient can call back to the number and same message is played again
CRM integration: Deploy automated calls simultaneously for multiple contacts from your CRM or directly from the platform
Real-time Reporting: Get detailed real-time analytics of the communication campaigns from your dashboard
Optimised Decision Making: Utilise huge data base of calling analytics to optimise campaigns for higher response rates