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5 signs you need to upgrade to an Automated Calling System

Are you experiencing these business challenges? We have simplified them as 5 signs to help you realise your need for an automated calling system.

On-time

Sep 13, 2022

5 Signs to Upgrade to an Automated Calling SystemLet’s face it: the world is fast-paced and business-oriented. Everyone is looking for that edge that gives them an advantage over their competitors. You always need to think outside the box and find ways to cut costs while increasing revenue. This means streamlining every process, eliminating waste, and finding ways to work smarter, not harder. An automated calling system can help you do just that! 

Here are 5 signs to help you realise your need for an automated calling system - 

1. Your employees are over stressed 

Are your employees spending most of their time wrangling the logistics of your business? Repetitive tasks such as customer calls, dashboard updates, and scheduling notifications can be very tiresome. Similarly, managing customer service, although significantly important, can take a big chunk out of your day. 

According to a survey by Gallop 43% of workers globally reported feeling chronic stress at work which negatively impacts their productivity. Therefore, stress reduction is an important step towards boosting employee morale and retention. There is no one-size-fits-all solution when it comes to getting more time back in your day.  However, there are several different ways that businesses have used to streamline their workflow and save time in a way that suits them.

Customer communications can be improved with automated systems fast and conveniently. Automated calling systems for example can perform recurring communication tasks while human employees can take charge of more important jobs - this prevents them from overburdening and over-stressing themselves.

Read how Nooa Säästöpankki provides customer service with their calling bot Ukko, supported by On-time - here

2. You need to cut costs

Most organisations are always looking for solutions that guarantees cost-saving benefits. It comes along with re-shuffling of some yearly budgets, change management, employee re-structuring and automation. Last but not the least, automation in all functions helps to cut costs, especially with redundant workforce.

Although, automated solutions cannot ideally replace humans, we know there is a significant difference in overall performance. For example, an automated calling system can make 18,000 calls every hour with no errors and more resilience than a human caller making it almost ridiculously efficient. You would need 2,500 humans to catch up - the difference can be summarised with a ratio of 2500:1.

Read the IPF digital case story to know how automated phone calls helped to achieve outstanding ROI of over 21x - here.

3. You want to improve your customer experience

Contrary to a popular belief, automated calls are not considered intrusive when used timely for relevant use-cases that helps your customers or contacts. According to a customer satisfaction survey conducted by On-time's client in the utility sector - customers who have received automated voice calls have given 4.2/5 avg. rating on their experience of receiving timely automated call updates.

Customer Experience Survey Result On-time

This validates the need for automated calls as a communication channel for improving customer and brand experience.

  • Imagine receiving multiple fines due to missed payment dues
  • Losing access to subscriptions because of ending contracts,
  • Being unaware about changes in service provider's operations process
  • Being unable to provide feedback on unsatisfactory service -

Every touch-point in a customer's journey accounts for their perception and loyalty towards your brand. Therefore, it demands proactive customer care that is well thought, designed and executed properly.

The latter is important because manual customer calls often leads to undesirable human conflicts and negative experiences. Additionally, emails or online notifications are commonly ignored. Although, they are important channels of communication, automated calls can add a cherry on the cake to your customer communication services and provide a wholesome multichannel experience.

4. You want to accelerate customer reach, engagement and activation

If you are looking for solutions to by-pass the email spam filters, amplify your customer reach and generate responses - you need to implement automated calls.

As mentioned before, automated calls have the potential to reach 18 000 contacts in an hour. This is especially helpful during crisis communications and companies with huge volumes of contacts. Although automated callers can never replace a human, it does empower the team on many levels because -

  • Manual calling in time-consuming
  • Sometimes human conversations can lead to undesirable conflicts
  • Human are prone to errors 
  • It is impossible to track and document every call detail
  • Follow-ups can be missed 
  • Timely communication cannot be anticipated by humans

Automated calls helps to solve these problems. Apart from being ridiculously efficient, a calling system helps to keep track of all customer responses in one platform. Follow-ups can be triggered automatically based on customer actions. AI-powered solutions can forecast ideal call time and help to make informed decisions for best results. All this and much more - read our Automated Phone Calls page for more information.

This promotes strategic customer engagement and generates larger number of customer responses. For example - an automated payment reminder calling campaign launched by On-time's client - fast-tracked their payment conversions.

Automated Payment Reminder call results

5. You want to expand your customer communication service portfolio

Omni-channel communications is the best way to connect with your customers in this digital age. However, with an overwhelming pool of online channels it often gets tough to reach your contacts conveniently, at the right time and generate responses from them.

So, if you are looking to expand your organisation's communication portfolio you must explore the benefits of an automated calling system because it is simple, cost-efficient and easy to implement.

Using a new software, might often come with certain installation challenges. However, automated calling software like On-time is super easy to install. You can either integrate it with your CRM with simple APIs or use the platform as a standalone platform.

The no-code tool helps you create and launch calling campaigns with pre-existing dynamic templates and variables. You can also see the results captured to the dashboard in real-time. So, no hassle with reporting too!

Additionally, you can compliment calls with SMS messages and get the best of automated multi-channel communications experience. Here are some tips on how to start implementing automated calls for your business.

So, if you want to be at the forefront of customer service start your journey with an automated calling system today!


 

Want to upgrade to an Automated Calling System

Connect with our experts today to know how you can do it fast and cost-effectively with On-time.

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